​Welcome to Dr Horlick Aesthetics  (“the Clinic”, “we”, “us”, or “our”). By booking an appointment, consultation, or treatment with us, you (“the Patient”, “Client”, or “you”) agree to be bound by the following Terms and Conditions. Please read them carefully prior to booking.

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1. Appointments & Consultations

1.1. Consultation Fee & Deposit:

• A £50 consultation fee is required at the time of booking to secure your consultation appointment.

• This £50 fee acts as a deposit toward the cost of any future treatment prescribed or agreed upon during your consultation.

1.2. Validity of Consultation Deposit:

• To redeem your £50 consultation fee against a treatment, the treatment must be booked and undertaken within one (1) month of your initial consultation date.

• If treatment is not undertaken within one (1) month, the £50 deposit will be forfeited and cannot be transferred, refunded, or used against future services.

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2. Cancellation & Rescheduling Policy

2.1. Cancellation Notice & Deposit Refund:

• We require a minimum of 7 days' notice prior to your scheduled appointment time to cancel an appointment and receive a full refund of your £50 deposit.

• If an appointment is canceled with less than 7 days' notice, the £50 deposit will be strictly forfeited.

2.2. Rescheduling Notice:

• We require a minimum of 48 hours' notice prior to your scheduled appointment time to request a change to your appointment date or time.

• Rescheduling requests made within 48 hours of the scheduled appointment time may be permitted strictly at the discretion of the Clinic management. If a rescheduling request within 48 hours cannot be accommodated, the £50 deposit will be forfeited.

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3. Punctuality & Late Arrivals

3.1. Late Arrival Policy:

• We operate on a strict appointment schedule to ensure all patients receive dedicated and unhurried care.

• If you arrive more than 15 minutes late for your scheduled appointment, we may not have sufficient time to safely complete your consultation or treatment.

3.2. Forfeiture for Late Arrivals:

• In the event that a late arrival results in the inability to carry out your appointment, you will be required to reschedule.

• Your initial £50 deposit will be forfeited, and a new deposit will be required to book a replacement appointment.

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4. Medical & Health Requirements

4.1. Medical History:

• Patients are required to provide complete, accurate, and up-to-date medical history prior to receiving any treatment.

4.2. Suitability for Treatment:

• The Clinic reserves the right to decline treatment if, in the professional judgment of the practitioner, the requested procedure is deemed unsuitable, unsafe, or medically inadvisable for the patient.

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5. Pain Management & Analgesia

5.1. Topical Numbing:

• The Clinic provides topical numbing in the form of a lidocaine-based local anaesthetic cream. This will be applied by clinic staff for the appropriate duration prior to your treatment.

5.2. Allergies & Sensitivities:

• If you are allergic or sensitive to local anaesthetics (including lidocaine), it is strictly your responsibility to inform the Clinic prior to your appointment so that alternative analgesic options can be explored.

5.3. Treatment Incompletion & Refunds:

• If you are unable to tolerate the entire treatment due to pain or discomfort, the treatment may need to be abandoned.

• In such cases, you will be offered an alternative date to attempt or complete the treatment.

• No full or partial refunds will be granted for treatments that are abandoned or partially completed due to pain tolerance.

5.4. Oral Painkillers:

• If you feel that taking over-the-counter oral painkillers would be beneficial in addition to the topical anaesthesia provided, it is your sole responsibility to manage and take these with adequate time prior to your treatment.

• It is not the responsibility of the Clinic to identify a need for oral painkillers or to prescribe or provide them.

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6. Treatment Outcomes & Guarantees

6.1. No Guarantee of Specific Results:

• Medical aesthetic procedures are not exact sciences. While every effort is made to achieve optimal aesthetic outcomes, the Clinic cannot guarantee any specific or particular result from any treatment.

• Results vary based on individual biological factors, including but not limited to patient age, lifestyle, skin type, structural anatomy, and underlying health conditions.

6.2. Duration of Effect:

• Individual metabolism varies significantly from person to person, directly impacting how quickly the body breaks down injected substances or responds to thermal/laser energy.

• The Clinic cannot guarantee the exact duration of effect for any procedure, particularly regarding Botulinum Toxin A treatments (anti-wrinkle injections) and dermal fillers. Quoted longevity ranges are clinical averages only and do not constitute a guarantee.

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7. Variation in Response, Recovery & Downtime

7.1. Individual Response & Recovery:

• Different patients may respond differently to identical treatments and protocols. Recovery trajectories, swelling, and bruising vary from individual to individual.

7.2. Bruising & Swelling:

• Treatments involving injections, particularly lip fillers and other dermal filler applications, carry an inherent risk of post-procedural swelling, erythema (redness), and bruising. The severity and duration of these reactions differ per patient.

7.3. Treatment Downtime:

• Expected recovery downtime following treatments—including UltraClear cold-fiber fractional laser, microneedling (with or without exosomes), and chemical peels—will vary between individuals based on treatment depth, intensity, and individual healing responses.

7.4. Clinical Guidance:

• The Clinic will advise you on the expected post-treatment course and downtime prior to your procedure; however, this guidance represents an estimate based on average clinical observations and may differ from your actual experience.

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8. Refunds & Clinic Discretion

8.1. Treatments & Services:

• All completed treatments and clinical services are non-refundable.

8.2. Clinic Discretion:

• Any exceptions or variations to these Terms and Conditions (including rescheduling flexibility or refund allowances) remain strictly at the sole discretion of Clinic management.

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